Setting the Standards

Standard 9

The primary aims of the NSQHS Standards are to protect the public from harm and improve the quality of care provided by health service organisations.

The Standards provide:

  • A quality assurance mechanism that tests whether relevant systems are in place to ensure minimum standards of safety and quality are met
  • A quality improvement mechanism that allows health service organisations to realise development goals.

In preparation for Accreditation against the National Safety and Quality Health Service (NSQHS) National Standards in September, CGHS has appointed “Leads” to drive each standard. The Leads are focusing on one of the 10 Standards each month. This issue it is:

Standard 9 – Recognising and responding to clinical deterioration in acute health care

Leads are Jennifer Dennett and Sue Shadbolt (so ask us about Standard 9)!

The aim of this Standard is to ensure a patient’s deterioration is recognised promptly, and appropriate action is taken.

At CGHS, we have

  • Track and trigger observation charts (these charts are colour coded and as a patient’s observations move into a colour; the nurse is guided on what actions to take – inform the nurse in charge, increased surveillance, medical clinical review or MET call)
  • Medical Emergency Team (MET) calling system – CGHS has a broad MET program, we have the general MET call, Stroke MET call, Trauma MET call, Obstetric MET call and Paediatric MET call

Here is a short video to watch about the implementation of Standard 9

And wait there’s more:

The soon to be released (June 2016)

REACH call enables patient, families, carers to initiate an escalation of care. Recognise, Engage, Act, Call, Help is on its way (REACH).


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